Request deletion without reinstalling the app
Email carl@morzinelets.com from the email address registered to your Rhodos Club account with the subject:
Rhodos Club account deletion
Ask us to delete your Rhodos Club account and associated personal data. If you no longer have access to your registered email, explain this in your request so we can help verify ownership. Do not send your password or identity documents by ordinary email.
Carl monitors this mailbox and handles account-deletion requests. We will confirm when your request has been processed. Sending a request does not itself delete your account. We may need proportionate information to verify ownership before carrying out deletion. We will respond to your request, normally within one month; if an applicable extension is needed, we will explain it within that first month.
Deletion in the app
You can also open Account → Delete my account and confirm your current password. Active staff assignments must first be removed by an administrator. Contact us if you cannot sign in or a deletion attempt fails.
What deletion covers
The account-deletion workflow removes the authentication account, profile, active photograph, memberships, referral claims, pass/session records and ordinary consent history. Deletion ends access to the account, membership and pass. Uninstalling the app or signing out does not delete an account.
Information that may remain
Limited operational visits, historical orders/discounts, redemptions and staff audit records may remain after direct account links are removed. Some remaining details may still identify a person. Request review or removal of remaining personal information using the same email address above.
The adopted policy generally limits identifiable activity to 24 months and routine security/administration audit records to six months, subject to the specific exceptions described in the Privacy Notice. Scheduled expiry was not enabled in the implementation reviewed for the existing notice; records can remain longer unless separately removed. Provider logs, recovery copies and correspondence have separate retention arrangements. The full Privacy Notice explains these limits, exceptions and implementation status:
https://app.rhodoshotelmorzine.com/privacy
Operator: IMPACT ALPS (Les Rhodos)
Contact: Carl Fithon, carl@morzinelets.com
18 Rue du Bourg, 74110 Morzine, France